Shipping & Return
At Ferapeutic, LLC, we strive to provide you with a seamless and efficient shopping experience. Below is our detailed shipping policy to ensure you are informed about our processes and practices.
- Orders are typically processed and shipped within 3 business days from the date of purchase.
- We are pleased to offer free standard shipping on orders over $50 (before taxes and after discounts).
- Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
- At this time, we do not offer international shipping. We apologize for any inconvenience this may cause and hope to expand our shipping options in the future.
- Please ensure that your shipping address is correct and complete to avoid any delays or issues with delivery.
- If your order is lost or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund as quickly as possible.
Returns
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- Items must be in their original condition, unused, and in the original packaging.
- Personalized or custom items are not eligible for return unless they are defective or damaged upon arrival.
Process for Returns
- Contact Customer Service: To initiate a return, please contact our customer service team at (704) 750-3901 Provide your order number, the reason for the return, and any relevant details.
- Ship the Item: Carefully package the item in its original packaging and include all accessories, documentation, and your name and order number. Ship the package to the return address provided by our customer service team.