FAQ

Can you include a gift note?

Yes, we can! During checkout, simply enter your desired message and we’ll include a personalized gift note with your order.  If giving A Warm Hug® , we will place your message inside the card.

What are your packs filled with?

Our packs contain a blend of flax seed and rice, which we have found to be the ideal combination for retaining heat and providing soothing, moist heat.

Do you use synthetic scents?

No, we do not. We only use natural flower buds and essential oils for scents like lavender and chamomile, ensuring no synthetic fragrances are used.

If I want unscented, does it truly have no scent?

When you select unscented, no additional fragrances are added. However, you might detect a mild scent of cooked rice when heating your pack, which is often likened to the smell of baked bread.

How long does it take to heat the pack?

Heating times depend on your microwave’s wattage. Please refer to the detailed heating instructions provided on the product packaging for best results.

How cold do they get when used as cold packs?

Our packs provide a refreshing coolness but will not become as cold as gel packs. For the best experience, use the fleece side for heat and the cotton side for cool.

How do I care for my heat pack?

To clean, spot clean the exterior with a very damp cloth, and you can use a fabric spray cleaner if needed. Avoid submerging the pack in water. The pack is sanitized each time it is microwaved.

How long will my heating pad last?

With proper care, our hot and cold packs are designed to last for several years or more.

For further inquiries or assistance, please reach out to our customer service team. Thank you for choosing Ferapeutic!